Everything you need to know about VitaTech's healthcare IT solutions
General Questions
What does VitaTech Healthcare Technologies do?
VitaTech is India's leading Healthcare IT company providing Hospital Management Software, EMR/EHR, Telemedicine Platforms, Pharmacy Software, AI Healthcare Solutions and custom healthcare software development services.
How many hospitals has VitaTech served?
VitaTech has served 500+ hospitals, clinics, diagnostic centers, and pharmacies across 20+ Indian cities since 2010.
Is VitaTech's software NABH compliant?
Yes, all our healthcare software solutions are designed to meet NABH accreditation requirements and support NABH-compliant workflows and documentation.
Do you have offices across India?
Yes, our head office is in Noida and we have regional offices in Delhi, Mumbai, Bangalore, and Hyderabad, with implementation teams covering all major Indian cities.
We offer both options. Cloud deployment is available on AWS and Azure India data centers for data residency compliance. On-premise installation is also available for organizations with specific IT policies.
Can you migrate our existing patient data?
Yes, we provide complete data migration services from paper records, Excel sheets, and existing HMS/EMR systems. Data migration is included in most implementation packages.
Do you provide training for staff?
Yes, comprehensive training is included — on-site group training, role-based training, and online e-learning modules. Ongoing refresher training is also available.
What if our internet goes down?
Our systems have offline mode capability for critical workflows. Data syncs automatically when connectivity is restored. We also support hybrid connectivity architectures.
Pricing & Contracts
How is VitaTech software priced?
Our pricing is flexible — SaaS subscription model (monthly/annual) or one-time perpetual license. Pricing depends on module selection, number of users, beds, and deployment type. Contact us for a custom quote.
Is there a free trial available?
We offer a 30-day pilot program for qualified healthcare organizations. Contact us to check eligibility and set up your pilot environment.
What is included in the support contract?
Standard support includes: 24/7 technical helpdesk, software updates, bug fixes, and online training. Premium support additionally includes a dedicated account manager and on-site visits.
Are there hidden charges?
No hidden charges. Our proposals clearly outline all costs including implementation, training, data migration, and ongoing support. GST applicable as per government regulations.
Security & Compliance
How is patient data secured?
Patient data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit. We follow strict access control, audit logging, and regular security audits. Compliant with DISHA (India's health data privacy guidelines) and HIPAA-aligned.
Where is data stored?
For cloud deployments, all data is stored in India (AWS Mumbai or Azure India Central) to comply with Indian data localization requirements.
Is VitaTech DISHA compliant?
Yes, we are aligned with the Digital Information Security in Healthcare Act (DISHA) framework and stay updated with regulatory developments.
Still Have Questions?
Our healthcare IT experts are happy to answer any specific questions about our solutions.